Prepare Your Order
Include your invoice or a note containing your order number. Items must be unworn, unused and returned in their original condition and packaging.
NORTHERN IRELAND RETURNS
Northern Ireland returns
Why is the process different?
While we offer free delivery across the UK, returns from Northern Ireland are currently managed differently within our logistics network.
Our carrier’s returns system treats Northern Ireland separately from mainland UK. Unfortunately, this means we are not yet able to offer customers in Northern Ireland the same free returns service available through our mainland UK returns portal.
This is a logistics limitation rather than a policy choice. We are actively working with our carrier partner, DPD, to explore extending our free returns service to Northern Ireland.
We remain committed to working towards a fair and consistent returns experience for all UK customers, and we appreciate your patience while this work continues.
Arrange Return Postage
Return your order within 28 days of receipt. Return postage must currently be arranged and paid for by the customer.
Complete Customs Details
Mark your parcel “Returned Goods – UK Origin” and include your order number on the customs declaration to help avoid delays or additional charges.
Send With Tracking
Send your parcel to the return address shown below using a tracked postal or courier service. Keep your proof of postage until your refund has been completed.
Important customs information
Correct customs documentation is essential
Please mark your parcel “Returned Goods – UK Origin” and include your order number on the customs declaration to help avoid customs delays or additional charges.
Charges incurred due to incomplete or incorrect customs documentation may be deducted from your refund.
Return address
4–5 Sandpit Road, Ground Floor
Dexter Business Centre
Dartford
DA1 5BU
United Kingdom
Send your parcel to
Embassy London4–5 Sandpit Road, Ground Floor
Dexter Business Centre
Dartford
DA1 5BU
United Kingdom
Embassy London
Return checklist
Before returning your order
Item condition
Items must be unworn, unused and returned in their original condition and packaging. Footwear should only be tried on indoors.
Return window
Your return must be dispatched within 28 days of receipt.
Order identification
Include your invoice or a clearly written note containing your order number inside the parcel.
Postage and tracking
Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect. Always use a tracked service.
Customs declaration
Mark the parcel “Returned Goods – UK Origin” and add your order number to the customs declaration.
Refund processing
Once your return has been received and approved, please allow up to 12 working days for your refund to be processed.