Unfortunately, at current we are unable to accept online orders for either a refund or exchange in our stores. Please check ourreturnssection for more information.

We cannot accept returns on purchases that do not include the original packaging.

Packaging is part of the product, so for a refund or exchange, your item would need to be unworn and in the original packaging.

Items purchased in store can be returned for a full refund or exchange at the original price within 28 days of purchase. Provided they are unworn and in the original packaging.

Kindly note, Items purchased during a sale are only eligible for an exchange, not a refund. 

Store-bought items can be returned for free to any of our stores, or you may return them to our online store using your chosen shipping method. However, you will be responsible for the return shipping costs. Please note that we cannot be held responsible for items not received if you choose to return them using an alternative shipping method.

Unfortunately, we can not provide a refund or exchange if no proof of purchase is provided. 

The reason we require a proof of purchase is to ensure that they have been purchased from one of our official Embassy London stores.

Anything purchased via an unauthorised retailer - the contract of purchase sits with them. 

Additionally -we require to see the price that was originally paid at the time of purchase.

If you’re experiencing an issue with your product, please contact our Customer Care team using our contact form We’ll be happy to assist you.

Our products come with a 6-month warranty. You can find more details here.