Prepare & Send Your Return

Orders delivered outside UK Mainland (including the EU, Northern Ireland and the rest of the world) are not eligible for free returns. Return shipping costs are the responsibility of the customer.

• Dispatch within 28 days of receiving your order.
• Use a tracked service and retain proof of postage.
• Clearly mark the parcel as “Returned Goods – UK Origin” to help avoid additional customs charges.
• Include your order number on the customs declaration.

  
  

  Any customs duties, taxes, clearance fees or carrier charges incurred due to incorrect or incomplete documentation may be deducted from your refund.

Invoice & Return Details

• Place your invoice inside the parcel.
• Include your order number, full name, and request type (refund or exchange).
• Items must be unworn, in original condition, with original packaging.
• Didn’t receive an invoice? Contact us and we will provide one.

Returns Address

• Embassy London
• 4–5 Sandpit Road, Ground Floor
• Dexter Business Centre
• Dartford
• DA1 5BU
• United Kingdom

Refunds are processed after inspection. Please allow up to 12 working days from receipt, although this is usually much sooner.