returns EU & Rest of world
kindly note, this applies to all non-uk mainland
If you are not completely satisfied with your order, you may return it within 28 days of receipt.
returning your unwanted items
raising your return
To ensure a smooth return process, we recommend sending your order via a fully tracked service to guarantee its safe arrival.
Please note that all custom duties and taxes must be paid in advance. Orders with unpaid duties may be delayed or refused delivery.
Please ensure to keep a record of your return inclusive of tracking information.
invoice
Place your invoice inside your package including the returns reason. Wether you wish to refund or exchange.
Didn't receive an invoice? - Simply contact us and we'll be happy to provide you one.
Returns address
4-5 Sandpit Road, Ground Floor,
Dexter Business Centre,
Dartford, DA1 5BU,
United Kingdom
failed returns:
To ensure your refund goes smoothly please ensure that all returns are unworn with original packaging and labels. Returns that do not pass our quality control inspections may not be accepted. For more information, please check out our Returns Policy. Online orders cannot be returned or exchanged in-store and must be sent back using the returns method below.
Need help?
Frequently Asked Questions
Unfortunately at current, orders from non-mainland UK regions (including the EU and the rest of the world) are not eligible for our free returns policy. Customers in these regions may return items at their own expense, and we are not liable for the returns until the items have been received by us.
Find out more about our returns policy here.
Simply tick the exchange box indicated on your invoice before placing it inside the box. If we find your exchange request is not available at the time of processing your order will default to a refund.
Please address your return to the following:
4-5 Sandpit Road, Ground Floor,
Dexter Business Centre,
Dartford, DA1 5BU,
United Kingdom
You can find your nearest drop of point directly on our carrier partners website following the link here.
Free delivery over £75 & FREE UK RETURNS
Next Day Delivery order by 12PM
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