At Embassy London, we aim to provide transparency about our payment process to ensure a clear understanding of how your transaction is managed.

Immediate Charge Upon Order Placement:

Please note that your payment method is charged the moment you place your order. This practice is in place to secure the item during the initial sourcing, picking, and packing processes before dispatch. It ensures that the product you've selected is reserved exclusively for you.

Quality Control and Refunds:

In rare cases where an order does not meet our quality control standards due to unforeseen circumstances or stock discrepancies, we prioritize your satisfaction. In such instances:

• An immediate refund will be initiated.
• The refunded amount may take 3-5 working days to arrive back in your account.

Our Commitment to Quality:

While we make every effort to maintain accurate stock levels and fulfill orders promptly, occasional discrepancies may occur. Our commitment to quality means that if your order does not meet our standards, we take swift action to rectify the situation and ensure your satisfaction.

Contact Us for Further Assistance:

If you have any concerns or questions regarding your payment or the refund process, please do not hesitate to reach out to our Customer Care team. We are here to assist you and address any inquiries you may have.

Thank You for Choosing [Your Company Name]

We appreciate your trust in Embassy London, and we strive to provide a positive and reliable shopping experience. Your satisfaction is our priority, and we are committed to resolving any issues promptly.

Happy shopping!