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Premium Collections
FREE UK-MAINLAND

RETURNS

Kindly note, Ireland, inclusive of Northern Ireland, is not currently eligible for our free returns service. To proceed with your return please find information here

28-Day Returns

28-day free UK returns on all online orders.

Use our local drop-off points or return via alternative methods (customer covers postage).

Returns

Return Portal

Sorry to hear your Embassies were not quite right on this occasion.

To start your return, please complete the return request process first. Once your request has been submitted, you'll be able to access the DPD return label portal to arrange your return. Create Your Return

FREE RETURNS • QR OR PRINT OPTIONS • EASY PROCESS

EASY RETURNS

Return your order at no extra cost..

CHOOSE YOUR LABEL OPTION

Use a QR code at a supported drop-off point or print your label at home.

NO PAPERWORK NEEDED

No invoices or forms required. Just package your item and follow the return steps.

EASY DROP-OFF OR STORE RETURN

Send your return using your preferred option or bring it back to your nearest store.

Returns from Other Third Party Retailers

Orders placed through Debenhams Marketplace cannot currently be accessed through our standard returns portal.

Please contact our customer service team with your Debenhams order number and we will arrange your return.

Before proceeding with your return, please ensure all items are returned unworn and in the original packaging. If we receive an item which is not in a re-sellable condition we may not accept your return.

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Drop off locations

Want to find your nearest location to return your goods?

We can help with that.

Drop Off Locator

StoreS

Want to find your nearest store?

Our in store teams will be happy to help.

Store Locator
Returns