Free & Easy Returns
28-day free UK returns on eligible online orders.
FREE UK-MAINLAND
RETURNS
Important — Ireland returns
View Ireland instructions
Do not use the UK returns portal for orders delivered to Ireland
Orders delivered to the Republic of Ireland or Northern Ireland are not eligible for our free UK returns service. The UK portal will not generate a valid returns label for these orders.
Choose Your Label Option
Use a QR code at a supported drop-off point or print your returns label at home.
No Paperwork Needed
No invoice or returns form is required. Simply package your item and follow the return instructions.
Drop-Off or Store Return
Send your parcel using the selected return method or return eligible items to your nearest Embassy London store.
Return Portal
Sorry to hear your Embassies were not quite right on this occasion.
To start your return, please complete the return request process first. Once your request has been submitted, you will be able to access the DPD return-label portal to arrange your return.
Note for returns from OTHER RETAILERS or THIRD PARTY venders, please follow the returns steps futher down this pageReturns from third-party retailers
Orders placed through Debenhams Marketplace cannot currently be accessed through our standard Embassy London returns portal.
To arrange your return, please use the dedicated DPD returns portal below.
Create Third-Party ReturnBefore returning your order
Item Condition
Items must be unworn, unused and returned in their original condition and packaging. Footwear should only be tried on indoors.
Return Window
Register and send your return within 28 days of receiving your order.
Create Your Return
Submit your request through our online returns portal before sending your parcel or returning it to one of our stores.
Choose Your Label
Use your QR code at a supported drop-off point or print the label at home and attach it securely to your parcel.
Package Securely
Package your items carefully and remove or fully cover any old delivery labels before sending your parcel.
Refund Processing
Once your return has been received and approved, please allow up to 12 working days for your refund to be processed.
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Drop off locations
Want to find your nearest location to return your goods?
We can help with that.
Drop Off Locator