returns - uk mainland
FREE Exchange or Refund, within 28 days from receipt of your order.
At Embassy London, we understand sometimes orders may not meet your expectations. Therefore, we want to make the returns process as straightforward as possible.
That's why we offer FREE returns for all online orders, if for any reason you find your order is not suitable, our free service provides a hassle-free experience.
create your return
RAISE YOUR RETURN REQUEST
Simply create your return using the link provided below.
No Invoice, no paperwork required in the box, means no fuss. The returns label on the outside of the box is enough to proceed with your return, keeping it simple.
DROP OFF AT YOUR CONVENIENCE
Using the returns label provided on raising your request. Drop off your parcel to your local drop shop at your earliest convenience. Please ensure you obtain proof of postage.
DROP OFF LOCATIONS: You can find your nearest drop of point directly on our carrier partners website following the link here.
Before proceeding with your return, please ensure all items are returned unworn and in the original packaging. If we receive an item which is not in a re-sellable condition we may not accept your return.
EXPERIENCING ISSUES IN RAISING YOUR RETURN? OR HAVE QUESTIONS, CONTACT US HERE, WE'LL BE HAPPY TO HELP
IMPORTANT INFORMATION
Exchanges can also be requested via our online returns page, simply select exchange as the reason for your return and add a comment with your request. We will always do our best to facilitate exchange requests; however, exchanges are subject to availability upon receipt of your return. If we find your exchange request is not available at the time of processing your order will default to a refund.
As returns can take 3-5 working days to arrive and up to 10 working days to process returns can take up to 15 working days in total to be dispatched, this can sometimes be longer during peak periods. If you require a faster turnaround, we recommend you place a second order and refund the original.
If you have more than one purchase to return you can return under one label.
Unfortunately at current, orders from non-mainland UK regions (including the EU and the rest of the world) are not eligible for our free returns policy. Customers in these regions may return items at their own expense, and we are not liable for the returns until the items have been received by us.
Find out more here.
Don't forget to pause your next payment directly through their app to avoid any fee's.
Whilst we advise against it. You may return items via a different carrier, but kindly note, this will be at your own expense. We are not liable for the returns until the items have been received by us.
Please return goods to the below address, including a note of your order number inside the package.
Please note: If returning orders from within the UK you must use our return providers as we cannot assume liability for orders that do not reach us, Royal Mail is not a supported service.
Embassy London
4-5 Sandpit Road, Ground Floor,
Dexter Business Centre,
Dartford, DA1 5BU,
United Kingdom
Store-bought items can be returned for free to any of our stores, or you may return them to our online store using your chosen shipping method. However, you will be responsible for the return shipping costs. Please note that we cannot be held responsible for items not received if you choose to return them using an alternative shipping method
Unfortunately, at current we are unable to accept online orders for a refund or exchange in our stores.
Free delivery over £75 & FREE UK RETURNS
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