No, the appointment and the refreshments are completely complimentary.

Not at all. There is absolutely no obligation to buy. This experience is about discovering the brand and enjoying the process. If you find a pair you love, wonderful. If not, we were just happy to host you.

Yes. If you have your eye on something specific, please mention the style and size in the booking notes. We will do our very best to have them ready and waiting for you.

We understand that life happens. We just ask that you let us know at least 12 hours in advance so we can offer the time slot to another customer.

Our boutiques are always open to everyone, but booking a slot is the only way to guarantee dedicated one-on-one time with a stylist and your complimentary refreshments. We highly recommend booking to get the full experience.

Not at all. We want you to enjoy the rest of your day in London. If you find your perfect pair but don't want to carry them around, we can arrange to have them shipped directly to your doorstep. You enjoy your day; we’ll handle the heavy lifting.

Don't worry. While our boutiques are well-stocked, if the specific colour you want isn't on the shelf, we can easily check the fit using a similar style. Once you are 100% happy with the comfort and sizing, we can have your chosen pair shipped specially from our warehouse to your home.