Embassy London Returns Process

Welcome to Embassy London's Returns Center! We value your satisfaction and want to make sure your returns experience is clear and straightforward. Please read on for important information regarding our returns timeline and process.

Returns Timeline:

  • Delivery Time: Returns may take 3-5 working days to arrive at our facility.

  • Processing Time: Allow up to 10 working days for us to process your return once it has been received.

Acknowledgment of Returns:

Upon the completion of your return for a refund or exchange, expect acknowledgment via one of the following:

  • Refund Acknowledgment: If you've chosen a refund, you'll receive confirmation once the refund is processed.

  • Shipping/Dispatch Confirmation: For those opting for an exchange, a shipping/dispatch confirmation for the exchanged item will be sent.

Exchange Considerations:

  • Subject to Availability: Exchanges are contingent on item availability upon receiving your returned item.

  • Refund Default: If the desired exchange item isn't available, your order will default to a refund.

Important Notes:

  • Invoice Completion: It is crucial to ensure your invoice is returned and completed before sending the item back. Failure to do so may result in delays in processing your return.

How to Complete Your Return:

  1. Visit Our Returns Page: For a step-by-step guide on initiating your return, visit our Returns Page.

  2. Fill Out the Returns Form: Provide the necessary details, including your order number and reason for the return.

  3. Pack Your Item: Carefully pack the item you wish to return, ensuring it is in its original condition.

  4. Ship Your Return: Send your package to the address provided on our Returns Page.