Free Returns - UK Mainland

We want your Embassy London shopping experience to be an easy and enjoyable one. Of course we'd love for you to be happy with your Embassy London shoes but if you do decide to return or exchange them simply do so within 28 days of the date of purchase.

All returns within UK mainland are FREE of charge but please bear in mind they can take 3-5 working days to arrive and up to 10 working days to process.

To ensure your refund goes smoothly please ensure that all returns are unworn with original packaging and labels. Returns that do not pass our quality control inspections will not be accepted. For more information please check out our Returns Policy. Online orders cannot be returned or exchanged in store and must be sent back using the returns method below.


1) Click the link below marked (Click Here)
2) Enter your order number and Postcode
3) Select the products you wish to return or exchange
4) Select your return reason
5) Submit your entry and download your label
6) Place your invoice in with your return and apply your label to the package
7) Drop to your local drop shop

As exchanges are subject to availability we recommend placing a second order to avoid losing out on last sizes.

We recommend keeping a copy of your return tracking number for your records.

To create your return: CLICK HERE

Once your label has been created you will have 7 days to return your goods.

Don't own a Printer? 
You can still create your label online and send to our customer care team via email. They will download, print and post to you to save you the trouble.

Rest of World Returns

If your order is not 100% satisfactory you may return it within 28 days of receipt. It is recommended that orders are sent fully tracked to ensure your order arrives safely.

Our returns address can be found on your invoice. For any further information please contact our Customer Care Team.