We want to make your shopping experience as seamless as possible. Why not try your purchase in the comfort of your home and return or exchange it if you need to within 28 days.

All returns within the UK are free of charge and can take 2-3 working days to arrive and up to 10 working days to process. Please ensure that all purchases are unworn with original packaging and labels. Returns that do not meet our quality control inspections will not be accepted.

Follow the steps below to generate your return online

1. Click the link below to register your return
Embassy London Returns Form

2. After registering your return you will be presented a link to create a Free UK returns label with Royal Mail, once completed download and print.

3. Place your order within a secure box or mailing bag including all original packaging & Invoices and seal securely, Once done attach the printed returns label.

Own a Printer?

Please proceed to any local Post office or Delivery Office

Don't own a Printer? 

Not a problem, you can contact Embassy London's customer care team Monday to Friday 9am to 5pm via email and request a label be issued in the post that can take up to 7 working days to arrive. 

Alternatively, you can take to any Royal Mail Delivery Office who can print your label on your behalf.

Rest of world

If your order is not 100% satisfactory you may return it within 28 days of receipt. It is recommended that orders are sent fully tracked to ensure your order arrives safely. 

Our returns address can be found on your invoice and for any further information please contact our Customer Care Team.