CREATE A RETURN UK

FREE RETURNS UK MAINLAND

We want your Embassy London shopping experience to be an easy and enjoyable one. Of course, we'd love for you to be happy with your Embassy London shoes but if you do decide to return or exchange them simply do so within 28 days of the date of purchase.

All returns within the UK mainland and Europe are FREE of charge but please bear in mind they can take 3-5 working days to arrive and up to 10 working days to process.

ALL LABELS REQUIRE PRINTING BEFORE DROPPING OFF

To ensure your refund goes smoothly, please ensure that all returns meet the following criteria:

1. The items must be unworn.
2. The original packaging and labels must be intact.
   (Outer packaging is essential to protect the shoebox during transit)
3. Returns must pass our quality control inspections.

Items not meeting these criteria will not be accepted for return. Thank you for your cooperation. Below is an illustration of accepted and non-accepted items.

STEP 1.
Inspect your product for signs of wear as tarnished products will not be accepted.

STEP 2.
Complete your invoice received with your order specifying your exchange or return preference and include it within your return.

STEP 3.
Drop to your local drop shop at your earliest convenience once you have created your return label. Please ensure you obtain proof of postage. Your order will then arrive within 3-5 working days.

Click here to request a UK returns label

FAILED RETURNS
To ensure your refund goes smoothly please ensure that all returns are unworn with original packaging and labels. Returns that do not pass our quality control inspections will not be accepted. For more information, please check out our Returns Policy. Online orders cannot be returned or exchanged in-store and must be sent back using the returns method below.

Please note: If returning orders from within the UK you must use our return providers as we cannot assume liability for orders that do not reach us, Royal Mail is not a supported service.