Returns Made Easy, Shipping Exclusions Apply

At Embassy London, we understand that sometimes orders may not meet your expectations, and we want to make the return process as straightforward as possible. Please take a moment to familiarize yourself with our returns policy.

Free Returns for Online Orders:

We are pleased to offer free returns for all online orders. If, for any reason, you find that your order is not suitable, our free return service ensures a hassle-free experience.

Shipping Non-Refundable:

However, it's important to note that while returns are free, shipping costs are non-refundable. Shipping is considered a consumable service that we have utilized to deliver your order to you.

Understanding Non-Refundable Shipping:

When you choose to return an item, no further payment is required for the return service. You won't incur additional charges for sending the item back to us. However, the initial shipping cost, being a consumable service that facilitated the delivery of your order, is non-refundable.

How Free Returns Work:

1. Initiate Your Return: Visit our Returns Page to initiate your return.

2. Pack and Send: Safely pack the item and send it back to us using our free return service.

3. No Additional Costs: Enjoy the convenience of free returns without incurring any additional costs for the return service.