Amend or Cancel orders?

At Embassy London, we appreciate your understanding and want to provide clarity on our order amendment policy. Unfortunately, once an order has been placed, we are unable to amend it. This limitation arises from various factors, including security authorizations and internal automation that make locating and modifying orders a complex process.

Recommended Solutions:

  1. Complete Delivery and Returns:

    • In most cases, we recommend allowing your order to complete its delivery. If the items do not meet your expectations, take advantage of our hassle-free returns service.
  2. DPD App Redirection:

    • Alternatively, you can use the DPD app to redirect your orders to local drop shops for added convenience.

Shipping Address Responsibility:

We must stress the importance of providing accurate shipping information during the transaction process. [Your Company Name] cannot accept liability for orders delivered to an incorrect address due to inaccurate information provided during checkout.

Take Extra Care:

  • Ensure the shipping address is accurate.
  • Double-check all information before completing transactions.