+ Standard UK Delivery

1–3 working days

FREE on orders over £75

£3.95 home delivery on orders under £75

£2.95 to a local collection point on orders under £75

*

+ Next Day Delivery

£6.95, Order before 12pm (Mon–Thu) for delivery the next working day

*

+ Collect from store

FREE

Usually ready within 1 hour

Collect from your chosen store at a time that suits you

REST OF WORLD DELIVERY:

Shipping fees may vary, estimated between £7.50 - £11.95 dependant on country.

Pricing and estimated delivery timeframe will be calculated in your local currency at the point of checkout.

Delivery may take 3-10 working days dependant on location.

All orders are tracked via our carriers, upon being received our carriers will provide you a tracking number which can be used for tracking your parcel. If you have not been provided with this information please use our online contact form and someone will aim to get back to you within 24 hours, Monday to Friday.

Once your order is prepared you'll receive a shipping confirmation, meaning your order is ready to be collected by the courier.

You will receive additional updates from the carrier, inclusive of tracking information, where you can follow the whereabouts of your order.

In rare cases, if you experience issues in receiving your order, we endeavour to work with both our customers and carriers alike to find a satisfactory resolution.

Please reach out to our customer care team via our contact us page if you require making changes or cancelling your order.

However, kindly note, our warehouse teams endeavour to ship your order out as quickly as possible. Therefore it may not always be possible to amend your order.

Sometimes, we ship from multiple locations, so if you've ordered more than one item, your delivery may arrive in separate parcels at different times.

Simply visit our Returns Page to raise your return.

At this time we do not currently offer free returns outside of the UK.

Find our full guidance here.

Exchanges can also be requested via our online returns page, simply select exchange as the reason for your return and add a comment with your request. We will always do our best to facilitate exchange requests; however, exchanges are subject to availability upon receipt of your return. If we find your exchange request is not available at the time of processing your order will default to a refund.

If you have more than one item to return you can return under one label, provided these are in the same package.

If you are splitting your returns across multiple packages, you will require a unique label for each package.

You can find your nearest drop of point directly on our carrier partners website following the link here.

We currently offer FREE returns to all UK-Mainland based customers. This excludes Northern Ireland.

If for any reason, you find the distance to a local drop off point is not convenient you are welcome to return by an alternative means, however, this is at your own cost. Please maintain proof of postage along with tracking information for your records.

Up to 10 working days to process from date of receipt, however in most instances this is much sooner.

You can Amend or Cancel your order providing it has not already been dispatched. We cannot make changes or cancel once your order has been received by the carrier.

Please ensure that your shipping details are entered correctly when placing an order. It is the customer’s responsibility to provide accurate and complete delivery information. If incorrect details are supplied at checkout, any resulting delivery issues are the responsibility of the customer, and we cannot be held liable for failed or delayed deliveries.

If you realise that you have entered the wrong shipping address, please contact us immediately so we can attempt to cancel or amend your order before it is dispatched.

If the item has already been shipped, you will need to contact the carrier directly using your tracking number to check whether a package intercept or redirection is possible.

Simply find an item you like and:

● Select the correct size

● Proceed to the shopping basket

● Review Items

● Proceed to Checkout

We are committed to offering our customers the best possible prices across a wide range of products. If an item you purchased goes on promotion within 14 days of your purchase, we’ll gladly match the promotional price.

We are obligated to carry out additional security checks on orders that are flagged by your bank. This is a standard procedure and may delay your order being dispatched. We cannot be held liable for these delays as this is a process of your banking provider to safeguard your personal information. If you have any concerns please use our online contact form and a member of our team will contact you within 24 hours.

Check out our size guide for tips and tricks.

Why not visit one of our stores to try on styles in person?

Store Locator

1. Lay down a piece of paper on the floor, ensuring it is large enough to fit the length of your foot

2. Stand on the paper with your weight distributed evenly

3. Trace the outline of your foot

4. Measure the length from the back of your heel to the tip of your longest toe

We recommend repeating this for each foot, as sometime sizes can vary between the two.

You can then refer to our size chart to understand which shoe size is recommended. Located on (top right) of each product page.

Store Locator

Good news, online orders can now be returned at any of our stores for a refund or exchange.

Simply bring your item/s and your order confirmation (printed or on your phone) to your nearest store. Our team will process your return quickly and help you find a replacement if you’d like to exchange.

We cannot accept returns on purchases that do not include the original packaging.

Packaging is part of the product, so for a refund or exchange, your item would need to be unworn and in the original packaging.

Items purchased in store can be returned for a full refund or exchange at the original price within 28 days of purchase. Provided they are unworn and in the original packaging.

Kindly note, Items purchased during a sale are only eligible for an exchange, not a refund.

Store-bought items can be returned for free to any of our stores, or you may return them to our online store using your chosen shipping method. However, you will be responsible for the return shipping costs. Please note that we cannot be held responsible for items not received if you choose to return them using an alternative shipping method.

Unfortunately, we can not provide a refund or exchange if no proof of purchase is provided.

The reason we require a proof of purchase is to ensure that they have been purchased from one of our official Embassy London stores.

Anything purchased via an unauthorised retailer - the contract of purchase sits with them.

Additionally -we require to see the price that was originally paid at the time of purchase.

If you’re experiencing an issue with your product, please contact our Customer Care team using our contact form or by emailing customercare@embassylondon.co.uk. We’ll be happy to assist you.

Our products come with a 6-month warranty. You can find more details here.

Check out our product Care Guide.

At Embassy London, we are always looking to elevate our products in introducing new styles. That's not to say an item you're looking for won't make a return in future.

We are often bringing back products our customers love.

If a product is still featured on the website and is due to come back in stock, select the size you wish to purchase and simply click 'notify me when back in stock' to receive an email to be in the know once re-stocked.

Alternatively you can contact our customer care team at.

Customercare@embassylondon.co.uk

Additionally, If you've not already, you can also sign up to our newsletter, we often let customers know when styles have made a return.

The short answer is no. When you explore our online collection and notice a particular product is unavailable, it means that the item is not currently in stock across our entire business.

Our online and in-store experiences are seamlessly connected to enhance your shopping journey.

This connectivity ensures maximum availability and transparency for our valued customers.

In our commitment to offering you a unique selection, some of our products may be sourced directly from our physical stores. This means that these items might have been tried on, adding a personal touch to their journey to you. We see this as a positive aspect, creating a bridge between the online and in-store shopping experiences.

We understand that seeing a product labeled as "unavailable" may raise questions. Rest assured, we are transparent about our sourcing practices. If a product has been sourced from a store, we'll provide clear indications to ensure you're informed about its unique journey.

Look for special notes or symbols that highlight products sourced from our stores. These indicators will help you understand the origin of the item, giving you confidence in your purchase.

If you've not already, you can also sign up to our newsletter, we often let customers know when styles have made a return.

At Embassy London, we are committed to providing our customers with high-quality, sustainable products. We understand that there is a growing interest in vegan alternatives, and we are actively exploring ways to incorporate more vegan products into our line.

In the meantime, we want to assure our customers that our leather is ethically produced. We source our leather from tanneries that are certified by the Leather Working Group, an organization that promotes sustainable and ethical leather production practices.

We also take steps to reduce our environmental impact during the manufacturing process. For example, we use water-based dyes instead of solvent-based dyes, and we recycle as much waste as possible.

We understand that some of our customers may not be comfortable purchasing leather products, even if they are ethically produced. That is why we are working to develop a line of vegan alternatives. We are excited about the potential of vegan leather, and we believe that it can be a sustainable and stylish alternative to traditional leather.

We are committed to transparency and ethical practices, and we will continue to work to meet the needs of all of our customers.

How to Support Our Commitment to Vegan Alternatives

If you are interested in supporting our commitment to vegan alternatives, there are a few things you can do:

• Sign up for our email list to be the first to know when we launch new vegan products.
• Share your feedback with us. Let us know what types of vegan products you are interested in seeing from us.
• Support other brands that are committed to ethical and sustainable practices.

By taking these steps, you can help us to make a positive impact on the world.

Curious? Check out how all our products are lovingly handcrafted, Here.

Not to worry! We don't just sell shoes! we're here to help! use our online contact form specifying your name and email address associated with your account. We will then reset your password which you then update your password.

Thank you for choosing Embassy London for your shopping needs. To make the most of your gift card, follow these simple steps:

1. Select Your Items: Browse through our products and add your desired items to the shopping cart.
2. Proceed to Checkout: Once you've completed your selection, click on the shopping cart icon and proceed to checkout.
3. Enter Shipping Information: Fill in the necessary shipping details to ensure your items reach you promptly.
4. Apply Gift Card Code: In the checkout process, you'll find a section labeled "Discount Code or Gift Card." Enter the 16-digit alpha-numeric sequence from the back of your gift card into this box.
5. Type Carefully and Remove Hyphens: It's crucial to type the code accurately. Remove any hyphens to maintain a consistent 16-digit sequence. This ensures a seamless redemption process.
6. Click Apply: After entering the code, click on the "Apply" button. The system will validate your gift card, and the corresponding value will be deducted from your order total.
7. Review and Confirm: Double-check your order summary to confirm that the gift card amount has been applied. If everything looks good, proceed to confirm your order.

Example: If your gift card code is: ABCD-EFGH-IJKL-MNOP, enter it as ABCDEFGHIJKLMNOP during the checkout process.

Gift Cards are valid for a total of 12 months from the date of purchase. You may apply a gift card to any product on our website apart from shipping charges. If the value of your gift card does not exceed the total, the remaining balance will need to be settled at the checkout. If your gift card does exceed the total balance the remaining monetary value cannot be refunded or exchanged.

Purchase a Gift Card.

Unfortunately, only one code can be applied at the checkout at any one time. You may not use a 10% welcome code in conjunction with another active code. This is also applicable to Promo codes and Gift Vouchers.

Our Customer care team is here to help.Monday to Friday, 9am to 5pm.Please note, we aim to respond to all queries within 24 hours, excluding weekends. This may vary during busier periods.

There are a few reasons why we currently only offer email-only customer service and do not take calls directly:

Email is more efficient. We can respond to email inquiries more quickly and efficiently than we can answer phone calls. This is because we can multitask and respond to multiple emails at the same time, while we can only handle one phone call at a time.

Email allows us to provide more detailed and comprehensive responses. When we respond to an email inquiry, we have more time to research the customer's issue and provide a thorough and informative response. This is not always possible when answering a phone call, as we may be limited by time or by the amount of information we can share verbally.

We understand that some customers may prefer to speak to a customer service representative directly. However, we believe that email is the best way for us to provide efficient, scalable, accessible, and comprehensive customer service.