FREE UK DELIVERY OVER £200 + FREE RETURNS T&C's apply
For shoes that are miles ahead in terms of style and comfort then these beautifully designed loafers are what you're looking for. With pressed tassles and a chunky sole these are shoes that, although classically simple, will add a punch to any outfit. Made from quality European leather inside and out.
Runs large to size on average
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DPD - £6.95 - UK Delivery 2-7 working daysDHL - £7.95 - UK Delivery 2-7 working days
FREE Returns
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£12.95 - Delivery 2-7 working days
Rest of the World
(Excludes North/South America please contact for rates.)Returns at the customer's expense.
*On occasion delivery duration may exceed our quoted time scales. This will be due to external factors outside of our control. Please see our FAQs for more information. UK FREE returns are only applicable to mainland UK customers.
There are no drop shops near me?
At Embassy London, we strive to make your shopping experience seamless, including returns. We partner with Evri to offer nationwide return options through their extensive network of 7000 drop points. However, we acknowledge that in more rural areas, these drop points can be sparse.
Please note that while we provide free returns within the confines of our carrier, we understand that a convenient Evri parcel shop may not always be nearby. In such cases, you are welcome to return items via your preferred means. Kindly be aware that returning via alternative methods will be at your own cost.
For returns using our carrier, the return address is as follows:
EMBASSY LONDON4-5 SANDPIT RD, GR FLR DEXTER BUSINESS CTR,DARTFORD, DA1 5BUImportant Note Regarding Delivery
At Embassy London, we value transparency and strive to provide the best possible service to our customers. We understand that on occasion, errors and misunderstandings can occur during the delivery process, which may lead to delays or discrepancies.
In such cases, we endeavour to resolve all queries by working closely with both our customers and carriers to find a satisfactory resolution. However, we must emphasize that claims of non-receipt or delivery beyond 12 working days cannot be accepted.
If you find that your order has not been delivered within this timeframe, please notify us immediately so that we can investigate the matter with the relevant carrier. Beyond this timeframe, we regret that we are unable to provide further assistance and cannot be held liable for any loss or theft of orders.
Thank you for your understanding and cooperation.
Our Policy on Delivery Shipping Fees and Returns
We want to address a crucial aspect of our service: our policy regarding outbound shipping fees and returns. Should you opt to return an order that falls below our free delivery threshold after paying an outbound shipping fee, and subsequently request a refund of the outbound delivery fee, we reserve the right to apply a charge equivalent to the outbound fee for your return.
Please note: While we strive to accommodate our customers to the best of our ability, we regret to inform you that we cannot provide a free return if a subsequent request is made for the delivery fee refund.
Why We Have This Policy
This policy is designed to ensure fairness and sustainability in our shipping services. By carefully managing our outbound shipping fees, we can continue to offer exceptional value to all our customers while maintaining the quality of our services.
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I made an extensive complaint about the shoes causing quite a lot of bleeding and asked for a refund. I was simply NOT satisfied with the shoes. Instead of handling it with a bit more care and attention to detail, the head of customer service immediately used the "Once worn we cant resell the shoe" and "you should wear socks with our shoes" cut and paste response. I pointed out that in their photography it doesn't show anyone wearing socks and just now I've checked the description on the shoe and also doesn't mention a word about wearing socks although they say they do tell people that socks should be worn (might be on other pages BUT the page that I saw it in DOES NOT! ) see below all copy from the page of the loafers with the link as well as of tonight. I also told him that it isn't my problem that they cant re-sell the item. I was actually quite annoyed that he used that as his first excuse...."We cant resell it" just spoke to me about their focus ion customer service. Basically who cares about the customer experience, its all about the sale! Also, the idea that they think....any requests for returns after being worn is a fraud situation. Now, I have a number of loafers and they have caused some rubbing but never to this extent. I bled quite badly not only from the back but from a number of toes as well. In the end that was besides the point, the responses from the supposed head of cust service was appalling and almost quite defensive even though he's just a FT worker and not the shareholder or CEO of the company. Unfortunately the shoes are now a reminder of the terrible service Embassy London gave me.I haven't been able to wear the shoes again as even with "hidden" socks it still causes bleeding. The only loafers that have continued doing this. They should look at companies that provide luxury products and how they handle customer care and try to either meet the same policy or be better than that. I've told friends, work colleagues about this and with the amount of choice out there its quite easy to just go somewhere else. Service is KEY! These are the two types of copy on the page for the shoes: "For shoes that are miles ahead in terms of style and comfort then these beautifully designed loafers are what you're looking for. With pressed tassles and a chunky sole these are shoes that, although classically simple, will add a punch to any outfit. Made from quality European leather inside and out." "For shoes that are miles ahead in terms of style and comfort then these beautifully designed loafers are what you're looking for. With pressed tassles and a chunky sole these are shoes that, although classically simple, will add a punch to any outfit. Made from quality European leather inside and out." https://embassylondon.co.uk/products/miles-brown
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