Help Centre

Ordering

Amend or cancel orders?

Placing and paying for your order

When will I be charged?

Not Satisfied with Your Recent Order?

Trouble with carrier?

Returns

Returns Policy

How to return an order UK customer

How to return an order EU customer

Where is my returns label?

Locate your nearest drop shop.

There are no drop shops near me?

How long until I get my refund?

Trying products guide

Warranty Guide

Delivery

Delivery Options

Where is my order?

I thought returns were free?

Delivery Times

Amend or Cancel orders?

Size & Stock

Size guide

Care guide

Trying Guide

Do you sell gift cards?

Do you sell men’s shoes?

Item is not listed on the website does the store have them?

General 

Do you make vegan products?

How are your shoes made?

Where are your stores?

How do I care for my products?

Discount Codes

Using codes or vouchers

 

 

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